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CITIZEN COMPLAINTS ABOUT POSTAL SERVICE DELIVERY POSTED BELOW... COMPLIMENTS TOO...
Release Date: March 14, 2015

Earlier this week I invited residents to highlight their experiences with the postal service. The following is what your neighbors are saying about the post offices—many complaints,  a few compliments. Have gotten complaints about many of the post offices in the town—all sections of the town and villages are impacted.
 
I deleted the last name and e mail address from this posting (to protect privacy). But,  I have sent the entire file  to our United States Senators, United States Congressional representatives, local postmasters and United States Postal Service liaisons in DC. I requested that each of the complaints be investigated and that follow up action be taken to improve service. Last year – after I forwarded about 80 complaints to the authorities – many people (including one who e mailed me below) indicated that service improved.  It’s my hope that service will get better. Last year the Postal Service did resolve many of the complaints that were forwarded to them.
 
Listed below (along with the complaints) are compliments about the postal service that have been received.
Feel free to continue to advise me of any concerns you have. All complaints are followed up immediately.
PAUL FEINER
 
THESE ARE E-MAILS I RECEIVED EXPRESSING CONCERN
From: Yvonne 
Sent: Monday, March 09, 2015 1:58 PM
To: Paul Feiner
Cc: 
Subject: Fw: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 Dear Mr. Feiner,
I am glad this email went out. yes, we did have lots of problem with the mail. Not sure what is the problem if the mail is delivered late, but we had many times neighbors letters in our mailbox. We still receive correspondence for prior owners, and we are residents for over 2 years; not sure is there is anything that can be done about it, but the most upsetting is the fact that our mailbox is left open on occasion. With the snowy or rainy days, many times our mail was soaking wet. In January I received tax documents that I was barely able to keep it together, they were so wet. We installed brand new, secure mailbox in 2013 because the old one was leaking.
Please add this complain to the list
 
 
From: 
Sent: Monday, March 09, 2015 2:24 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Hi Paul:
 
As it happens we got no mail this past Saturday (March 7th).  Seems to happen every few weeks or so on different days and does not seem to be related to bad weather.   Thanks for addressing this.   Michael
 
From: Joseph
Sent: Monday, March 09, 2015 2:30 PM
To: Paul Feiner
Subject: Re: mail delivery
 
Hello Mr. Feiner,
 
I just read your post regarding mail service in Greenburgh on Facebook. I never would have thought to contact you regarding this issue. Over the past year I have filed complaints online with the postal service and called with no help.
 
My wife and I constantly get our neighbors mail, and I cannot imagine how often they get ours (I can only hope they deliver it to us). This past year it created quite the headache as I never received statements for lease payments, medical bills, and missed other important notices as well. It is a weekly occurrence that I am walking to my neighbors to deliver their mail.
 
I unfortunately I do not have specific dates right now, but it is clear that I am not the only one affected.
 
Joe
 
From: Fran 
Sent: Monday, March 09, 2015 11:47 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Dear Mr. Feiner,
I have kept a log since December of the days that mail was not delivered, days that mail was simply left on the steps outside our home and/or simply left behind the front and rear storm doors, including confidential statements and checks.  I have gone to the post office with complaints and photos of the mail strewn about.  On days which have weather problems, we get no mail but our friends in Yorktown Heights, with worse weather related problems get mail.  We too cannot order medications through the mail because we cannot trust the post office to deliver it.  This increases our costs for prescription drugs as we are unable to take advantage of the mail order discounts.  Happy to supply you with the details if you need them in your correspondence with the Postmaster, Congressional officials, etc.
Thanks for your efforts.
Thanks for any help you can provide. 
 
Mail
No mail, December 27, 2014 - Saturday
January 5, 2015 mail thrown on the front steps. Mail included clearly marked W2 confidential information. - Monday
January 8, 2015 no mail - Wednesday
January 13, 2015. Mail thrown on the front steps. - Tuesday
January 26 - No Mail - Monday
January 27 - No Mail - Storm Emergency - Tuesday
February 2 - No mail - Monday
February 10 - No mail - Tuesday
February 23 - Monday - no mail
March 5 - no mail  Storm  On all days of snow and rain, oir criends in Yorktown Heights get mail. The weather does not affect them at all. 
March 6 - mail left by the side door, not put in front door mail slot. Check included in that batch of mail. 
March 7 - mail left outside side door.
 
From: wayne 
Sent: Monday, March 09, 2015 11:25 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Paul fyi I constantly get the wrong mail delivered to my home at    and have reported it to the hartsdale p.o. It does’ent seem to help as this is an ongoing issue for years and years,it just makes me wonder,who is also getting my mail delivered to their address,also when i have approached the mail truck when I saw him ,parked across the street and eating his lunch a few weeks ago to give him some misdelivered mail he told me this is not his route,and would not take it,thanks for bringing this up and hopefully resolving this issue in the future
 
From: JOHN 
Sent: Monday, March 09, 2015 1:54 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Dear Paul:
 
Just Look For Example  At The Old Worn Out Garbage Vehicles That Post Office Employees Use Today For Delivery Of Mail.  Most Second And Some Third World Countries Have Better!   Professional Dress  And Grooming In Some Cases Is Non Existent.
 
Mail Gets Delivered But Sometimes I Get My Neighbors Mail And / Or They Get Mine.
 
Paul, Its Just The System Today And Will Decline Further In The Future So Why Bother (NO MONEY).
 
Regards,
John
 
From: 
Sent: Monday, March 09, 2015 11:00 AM
To: Paul Feiner
Cc: 
Subject: RE: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Thank you so much for your note about mail delivery.  It has been terrible for me as well, and probably for many residents at the High Point condos in Hartsdale.  I suspect the residents call the front office or Board to complain.  Yesterday I had 8 letters in my mailbox meant for the people below, incl. official looking (tax) documents.  My Netflix movies come in almost a week, instead of the previous 1-2 days.  I go for about 3 days with no mail, and then several.  This seemed to have begun about a week before the really cold, snowy weather started in about mid-Feb.
 
I'm cc'ing this correspondence to our Condo Board president.  Thanks again for your support.
 
Joanne
 
 
From: 
Sent: Monday, March 09, 2015 10:40 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Dear Mr. Feiner:

  Re: Non delivery of Mail
       
On Friday February 27, 2015 I received no mail - I saw the letter carrier delivery mail to my nearest two neighbors and than drove away. I was surprised because the newspaper (Scarsdale Inquirer) comes on Fridays, to which I subscribe. One of my neighbors received her copy of the paper in her box. I immediately call the Scarsdale Annex (472-6847) and told the individual of the situation. She said that my regular letter carrier was off and a substitute was doing his route and he had not yet return from the route and I may still get my mail. Well I got no mail on Friday but on Saturday I ask the letter carrier if he was on the job on Friday. He said yes. Than I told him I did not get my newspaper on Friday BUT my neighbor received her copy. He said it was the only mail I was getting so he did not deliver it - he was giving it to me now. I told the young man to go back to his supervisor and report his actions. It is not his decision who "gets" mail or who does not.

Thank you.
 
From: Kevin 
To: Paul Feiner <pfeiner@greenburghny.com>; Paul Feiner <feiner98@aol.com>
Sent: Mon, Mar 9, 2015 10:48 am
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Paul
 
We continue to have significant mail delivery issues.  As B is a HS senior, timely delivery of the college admissions mail is critical this time of year.  We are still waiting for a very important letter that was mailed from MN over 2 weeks ago.
 
Kevin
 
 
From:
Sent: Monday, March 09, 2015 10:36 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Paul,
This is an on-going problem. I live @ Stone Oaks on Sat 3-7-15 my mailbox was empty as of 4:30pm. I checked  again on Sun morning & I had mail. Its either mail in by 1:30-2pm or check the next day. As for people who depend on the mail for Rx. This will be an increasing and on-going problem. Due to the ACA many  insured (that's people) have been mandated to use a mail pharmacy. This just happened to me. I'm very upset about this cost saving method as I have used Hartsdale Pharmacy for 30+ years. Now I have to hope that my Rx will be sent & delivered on a timely basis-unless I want to pay $21+ for "Express Service".Once again the "little guy (ie local pharmacy) is being pushed out of business by a so-called benefit.
Carole
 
From: Gail
Sent: Monday, March 09, 2015 12:23 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Yes! Funny you should ask: I arranged a vacation stop online.  I got the email that my mail would be delivered as planned on Saturday but I never got the mail. Been trying to call the Annex to see if I will get it today or need to pick it up, but the line is constantly busy. 
Gail  
In addition, I picked up my mail today and there were countless pieces of mail that were not ours!!
 
From: Debra 
Sent: Tuesday, March 10, 2015 8:36 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Paul,
 
I am one of those residents who complained in the past.  We am now in Florida for the winter, and have been since mid December.  Our mail is supposed to be forwarded to us.  We were told it would take about a week to get started and then we would get it regularly.  This is not the case.  We go many days without mail, but worse than that is the fact that we are MISSING IMPORTANT MAIL!  We never received some tax documents, new credit cards, and bank statements.  These are the things we are aware of and requested duplicates directly to our Florida address or accessed on-line.  We have no way of knowing what other mail we never received.
 
We appreciate everything you do and hope that those in higher positions will take some real action as there is obviously a huge problem with the system.
 
Debra
 
From: Zef
Sent: Tuesday, March 10, 2015 7:46 AM
To: Paul Feiner
Subject:
 
Hello Paul
 
I heard a story on News radio 88 this  am on the atrocious Greenburgh mail service. I want to add my name to the list. I have written my congressman with no response.   By the way still waiting for that stump removal you promised me over 2 years ago, so I won't expect improved mail either.
Zef
 
 
Sent: Monday, March 09, 2015 12:20 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Hi Paul,
 
Here at Valimar we had a wonderful mailman for many years & the mail service was wonderful. His name was Donald. Since he was replaced we seem to have different drivers, get mail at different hours depending on the day, and on some days, especially lately with the bad weather, we received no mail whatsoever.
Having a steady mail person seems to be the way to go. The residents have spoken among ourselves about the problems with our service ever since Donald was removed from our route.
 
Thank you for looking into this matter.
 
Sincerely,
Linda
 
 
Sent: Monday, March 09, 2015 12:23 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Yes! Funny you should ask: I arranged a vacation stop online.  I got the email that my mail would be delivered as planned on Saturday but I never got the mail. Been trying to call the Annex to see if I will get it today or need to pick it up, but the line is constantly busy. 
Gail
 
From: Helene
Sent: Monday, March 09, 2015 10:27 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Paul,
I didn’t realize I hadn’t received some of my mail until Sat., when I got 2 bills with overdue notices! I’ve spoken to both companies and they said numerous customers have had similar problems, due to the extreme weather conditions in the NE. Thank you for being aware of this problem and letting us know we’re “not alone!”
Best regards,
Helene
 
From: 
Sent: Monday, March 09, 2015 10:01 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Hello,
 
While we do not need medicine or something urgent, we have noticed a slow down or no mail delivered as of recent. We took it to mean the weather has just been bad but I know in the past few weeks there have been many days where nothing was delivered at all, a VERY rare occasion in my household. 
From: Ariana
Sent: Monday, March 09, 2015 10:07 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library 
My neighbor Connie spoke to you last week I know. I live at     . My mailbox is left open daily, my neighbor is constantly getting my mail (it's to be reckoned if he always remember to put it in my box, as he's 86 and not in great shape). If it rains hard or snows we don't get mail and some weeks we will do two consecutive days without delivery. Most of the problem is that they refuse to assign us a regular worker, so nobody gets to know the route, neighbors, neighborhood, etc.
Thank you.
From: Ric 
Sent: Monday, March 09, 2015 10:13 AM
To: Paul Feiner; 
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Hi Paul,
 
Mail service has been intermittent to say the least. I've been a Netflix member for over 10 years and they always tell you when to expect your next movie. I've had movies due on Friday that don't come until Saturday or Monday. One week we went several days without mail, which is unheard of, and after I called the supervisor for Hartsdale we got a pile of mail delivered the next day. It seems like if there's any bad weather, we won't get mail. In our old neighborhood in Massachusetts, we got mail in the worst of snow storms. One time we received mail for an address in YONKERS.
 
We've been scratching our heads over this so your email is a happy coincidence, thank you.
 
Ric
 
From: TYMERA 
Sent: Monday, March 09, 2015 10:14 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Hi Paul,
 
I can recall at least two days where mail was not delivered.  I do not have the exact days but it was during major snow/ice storms and I just chalked up the miss delivery to the mailman not being able to get through.
 
 
From: 
Sent: Monday, March 09, 2015 10:18 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
I cannot be specific because I didn't keep a record, but there HAS been an uptick again in mail delivery problems.  On several days in the past few weeks mail was not delivered.  There were also days when the mail was delivered several hours later than usual.  This seemed NOT related to the bad weather and road conditions.  I have also again received neighbors' mail.  It seems as if the regular postman may have been away and being covered by someone who is overburdened and unfamiliar with the route.
 
Ira
 
From: Marion 
Sent: Monday, March 09, 2015 10:20 AM
To: Paul Feiner
Subject: RE: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forumto help unemployed find work March 26 from 10:30 AM to 12:30 PM atGreenburgh Library
 
There are problems with the mail.
Marion
 
Hi Paul, I have had terrible trouble with my mail.  I'm Marianne.  For the last half  of December and first half of January I did not receive any mail.  I did not receive my bills and actually had a collection agency calling me.  My auto insurance cards are 3 weeks late and I've asked the company to send them again.  I called the US post master general because I couldn't get through to the main White Plains Post Office.  A day after my complaint,  I received my bills from the previous month, all at the same time.   I even spoke to one letter carrier.  She said she was new but there are many different mailmen servicing my complex.  Each day it is someone different. Also, one of my neighbors didn't receive her bills for the month of December.  Could you please find out what is going on here?
 
From: laurie 
Sent: Monday, March 09, 2015 4:51 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Hi Paul,
Your email re problems with mail delivery preempted my intention to call the Tarrytown Post Office! Mail delivery has been erratic...sometimes they deliver no mail, sometimes they deliver lots of mail, sometimes they deliver but do not take the mail I am sending out. I feel quite sure that this occurs on the days when my regular mail carrier is off, as he is reliable, responsible and dependable. On days when he is not working, it seems like everything goes out of whack.
I live at   and have for about 7 years. It is only in this last year that the mail has been unpredictable. I appreciate any help and attention you can give to this matter.
  Laurie
Paul; 
I am in Florida and the there are days when I don't receive mail. I filled out all proper documentation to have mail forwarded. It is possible that someone is not doing their job.
Walter
 
From: Richard
Sent: Tuesday, March 10, 2015 9:04 PM
To: Paul Feiner
Subject: US Mail Service
Dear Mr. Feiner:
 
It was interesting to hear the problems others are having with mail delivery.  I live in Edgemont and over the past year or so have failed to receive many items of mail.  When I discover this, the sender invaribaly states that the item was mailed to the correct address. I disover that I have missed mail at times because a service or credit card company that has sent me a bill (that I did not receive) calls or sends a note telling me my payment is late.  This situation has clearly worsened in recent months.  Believe it or not, on 5 occasions in recent months 3 member of my family (my son, my daughter and myself) have ordered checks from a financial institution that have never been received!  It almost seems that the heavier mail preferentially does not get delivered.
 
It is hard to escape the conclusion that someone in the US Mail transport or delivery chain is consciously deciding not to deliver mail.
 
Sincerely yours,
 
Richard
 
From: Susan 
Sent: Tuesday, March 10, 2015 4:46 PM
To: Paul Feiner
Subject:
Mail issues for at least 5 years. Wrong mail, lost mail. I have a mailman with a "special needs" child so he never finishes his route. The mail is delivered by people who want overtime after their normal route is done. I didn't get my mail at all yesterday and I ran into my "mailman" while walking my dog. He told me he put the mail out to be delivered yesterday and when he came in this morning it had been returned to the post office undelivered. I went to the post office to speak to a supervisor for the millionth time. Supervisor wasn't there but my mail was still sitting there by 11:00 am not yet out for delivery. I don't know if this was yesterday's mail plus today's mail but I took it. I am waiting fir some very important mail from medicare that will only be delivered by mail. You can imagine how I feel. When I went outside a reporter from FIOS was there so I got interviewed.  I for all intents and purposes have no mailman. Help! I can tell you more stories if you are interested.
 
From: Lotte
Sent: Wednesday, March 11, 2015 11:14 AM
To: Paul Feiner
Subject: Re: missing mail
 
Thank You for looking into the messy mail delivery, during the very snowy weather we up here on suburban manor did not receive mail twice, I live on   and get a lot of wrong mail that should go to      clearly whoever is sorting does not look at the Address only the number.
Very late delivery (between 6 & 7 PM) is also a problem along with lost mail !
I believe it occurs more when our regular mailman is off.
 
Hopefully this problem can be solved very soon.
 
Respectfully
 
Lotte
 
From: Sharon 
Sent: Wednesday, March 11, 2015 1:22 PM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
Good afternoon Supervisor Feiner, 
I live in the Juniper Hill area and I also have the problem of not receiving my mail. Additionally, I also have the problem of constantly receiving other people's mail.  Which makes we wonder if that's the reason why I'm not getting my own mail - 
because it's being delivered to someone else.
 
Thank you for taking the time to address this problem with the Postal Service. 
 
Best, 
 
From: Carolyn 
Sent: Wednesday, March 11, 2015 9:50 PM
To: Paul Feiner
Subject: Re: POTHOLES--WHAT WE'RE DOING...WHY TEMPORARY REPAIRS DON'T ALWAYS WORK...NEED FOR FINANCIAL HELP FROM NYS...
Hello Paul,

I know I received an email from you regarding the mail deliveries.  For the last couple of weeks I’ve been receiving my neighbors mail and people’s mail who live in upstate NY.  I was wondering if we had a new mailman or what is happening?  Some of my neighbors are also complaining about not receiving mail or receiving other peoples mail.  Have they hired outside contractors or something?  Do you have any idea?  Carolyn
 
 
THESE ARE COMPLIMENTS ABOUT POSTAL SERVICE
 
From: Joan 
Sent: Monday, March 09, 2015 11:08 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
I live at  E. Hartsdale Ave – our mail man – Mike – is excellent.jr
 
From: Elio 
Sent: Monday, March 09, 2015 11:06 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
 
I only have good things to say about the delivery of mail and of the service of all letter carriers
I have had deliveries of mail and packages on Sunday also. 
I think they do a good job. 
 
From: 
Sent: Monday, March 09, 2015 10:29 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to he...
 
Glad to say no more problems at 100 E. Hartsdale Ave.  Our carrier, Mike, is the best.  Diligent, caring, and so nice.  Thought you'd like to hear something good since I was one of those people who complained last year.  Don't let Mike leave us!
Marty
From: 
Sent: Monday, March 09, 2015 10:07 AM
To: Paul Feiner
Subject: Re: MAIL DELIVERY PROBLEMS? Let us know... next Greenburgh jobs forum to help unemployed find work March 26 from 10:30 AM to 12:30 PM at Greenburgh Library
Dear Mr Feiner, Where we live (Donald Drive) mail delivery is excellent. However, we may use a mailbox closer to our neighborhood. Suggestions?
Hi, Paul, I wanted to let you know that my mail appears to be arriving OK.  My regular Netflix DVDs arrived on time (today), instead of over a week delayed as in the past month.  So that's my update.
Thank you very much again,
Joanne
 
THESE ARE FACEBOOK POSTS ABOUT POSTAL SERVICE
 
 
Beverly Reut Lucas
  12:19pm Mar 9
I live in hastings and do not always get mail. I live in a 3 family house and some days no one gets mail. It has been especially bad when the weather is not great. Sometime it comes at night. A couple of times when we don't get mail one day I have found 2 deliveries the next day.
 
Christina Lekocevic Marquez
  12:13pm Mar 9
Its terrible.
 
Adriana Shore
  10:32am Mar 9
The Hastings mail delivery folks I think do the best they can. But the folks who work at the branch should not be in a customer service capacity! Unless essential I go to Ardsley as much as possible for all my mail needs.
 
Liza Reich
  10:22am Mar 9
The mail in Hastings is notorious abysmal. And it's only gotten worse in the past year. I keep waiting to hear that the Hastings branch of the Post Office has been closed due to inefficiency. It wouldn't (shouldn't?) come as a surprise. Case in point: I have a magazine subscription. For 2 1/2 YEARS every week the latest issue shows up. Then suddenly it stops with time left in the subscription. Reason why it stopped? Hastings Post Office claimed invalid street address. Seriously. They stopped it by claiming an invalid street address, but I didn't move, and for the 2 1/2 years prior it was fine, but all of a sudden it's not? Really?! And I know I'm not the only one who has problems with them, but this is beyond. They need to either replace everyone who works there with people who WILL work or close the branch, as far as I'm concerned.
Lori Tvert Hudson
  2:35pm Mar 9
not recently, but over the past years - not only w/ medications, but also w/ bills, they know my name well at Hartsdale PO.
 
     
Comment History
Maryanne Russo
  1:14pm Mar 9
We often get the wrong mail and the neighbors get our mail. I have complained several times to the post office.18 eastway, Hartsdale
Liz Karkoff
  11:49am Mar 9
We consistently get our neighbors' mail, I will begin keeping a log. Thanks!
 
     
Comment History
Magda Hidalgo
  10:42am Mar 9
.... This might help you
Philip Eisenberg
  3:01pm Mar 9
Joe is a terriffic!
     
Comment History
Annie Davis
  2:41pm Mar 9
I commend all at our HoH post office. They are polite and extremely helpful. It must be difficult for those who depend on medication to arrive on time. I rarely notice mail isn't delivered. I always track my packages multiple times a day during transport on the easy to use USPS app. I do think some people need to cut this branch some slack, they have moved faster than some locations around the country.
 
Bryan Healy
  2:27pm Mar 9
Patty is great!
 
Christina Lekocevic Marquez
  2:00pm Mar 9
The woman who delivers the packages is wonderful. But honestly, as a whole, 
That post 
Office in 
Particular is not run well.
 
Jenny Murphy
  1:59pm Mar 9
It must not be all letter carriers. Even through the terrible storm last week, our carrier (Bigi) was trudging through blizzard conditions and trekking up dangerous walks to make deliveries. I guess we are lucky.
 
Patricia Krempa Mazur
  12:52pm Mar 9
@ AS: me too.
Maria Pic
  4:01pm Mar 10
Don't even get me started on the issue we had last year with the mail system here, or the results after many calls and complaints to various offices. Lost money and zero results. Shameful.
     
Comment History
Josephine Pace Moore
  11:24pm Mar 9
I have had problems and I call Nita Loweys office 914 428 1707 . Her office is wonderful at solving mail issues
 
   
 
   
Marlene Ratliff
  5:12pm Mar 10
I recently sent 2 boxes priority insured to the Bronx. It took over a months to deliver goods made for a party. I had to remake and hand deliver. The refused packages finally came back to my house. PO called the next day and said they had the boxes...
 
 
From: Canto III, Louis M - Stamford, CT [mailto:Louis.M.Canto@usps.gov]
Sent: Tuesday, March 10, 2015 3:08 PM
To: Paul Feiner
Subject: Delayed Mail
 
Dear Sir,
        I think I heard you on the CBS News Radio this morning regarding delayed mail in your county by the U.S. Postal Service. I have been an electronics technician for the Postal Service for 37 years and I know the intimate working of its management decisions. I have written about this in two articles that were published in The Connecticut Post, I am attaching the original submission that was published on-line January 21, 2015. The Post changed the title but not the content. It addresses the closing of the plant in Stamford CT and the added burden it places on the Westchester plant that is already overcrowded and overtaxed doing Westchester County mail, but will have to do Fairfield County CT mail in addition. It is a plan that can only fail.   
 
You can verify it by going to the CT Post website and using their search by typing in "Louis Canto Postal Service". There is an older article published on-line January 4, 2012, that can be found by typing in "Lou Canto Postal Service".
        The U.S.P.S. is making dramatic changes to the service it provides and instead of speeding mail up, it is slowing it down, a lot. I was wondering when outside political entities would start noticing. Apparently you have. I hope you understand that what you are seeing can be extrapolated throughout the country. The U.S.P.S. is a Service not a profit making company, so that, it should provide the best service it can regardless.

 
Louis M. Canto
                                                                                                                                               
                                                                                                                                                lcanto@snet.net
 
                                                                                                                                                1/13/15
 
WHAT IS THE POSTAL SERVICE DOING?
 
                As I write these words the U.S. Postal Service is dramatically and disastrously closing mail processing facilities across the nation. In Fairfield County Connecticut, with one of the densest population of U.S. corporate headquarters, also one of the wealthiest counties in America, the Postal Service is closing the Stamford Connecticut mail processing plant and “consolidating” it into the Westchester New York postal facility that is already very overcrowded.
                Now, a letter mailed in Fairfield Connecticut going to Fairfield, must travel all the way to Westchester New York to be processed and then returned to Connecticut over some of the most congested roads in the area, even in the harshest New England winter conditions. This dramatic reduction in customer service is being felt all across the state. The Postal Services’ reasoning for this illogical process is the reduction of first class mail resulting from the advent of e-mail through the internet and other messaging services.
                On the surface it seems plausible, but if you look deeper into it you see a bureaucracy that has no vision and is still reacting to a recession that occurred eight years ago. Certainly, first class mail is dropping and will continue to do so, something the Postal Service executives refused to recognize until 2006, but any savvy internet user also knows that an e-mail going out is often a parcel coming back. As a matter of fact, the parcel delivery business is booming and is expanding at rates that UPS and FED EX have had difficulty keeping up with. Reference the delivery crisis that they both had in the 2013 holiday season, necessitating a hiring jump in the 2014 holiday period.
                So, while the Postal Service is selling off prime real estate in central desirable locations in important cities across the nation, at bargain basement prices, UPS and FED EX are buying local hubs to further facilitate quick effective deliveries, sometimes buying the very properties the Postal Service is selling.
                If the Postal Service is going to compete in this changing market, then it must accept a basic physical law; larger things take up more space! If you are going to transition from processing letters and magazines to sorting and delivering much larger parcels, you are going to need more floor space not less. You are going to need larger delivery trucks not smaller. Take a look at the size difference between a UPS or FED EX truck compared to a Postal mail truck.
                The same rule applies to sorting and processing centers. You need bigger sorting machines and conveyors, more floor space, and more local delivery hubs to insure prompt delivery. In the modern world, with customers tracking their parcels on the internet and gauging the speed and safety of delivery, the competition becomes fierce based on prompt delivery, and therefore local hubs become a necessity.
                Postmaster General Pat Donahue’s plan during the drop of first class mail and the recession was, and is, a plan of strictly negative aspects and thinking. It is like cutting off arms and legs in order to save the torso. You might as well cut off the head too, because the plan is without vision, forward looking thought, or the knowledge of how the internet and technology has affected the delivery business. It is a panicked response to a falling budget based solely on reduction, and a reaction to the past. Rather than looking forward and seeing the huge boom in parcel delivery that the internet and companies like Amazon and EBay are creating, the Postal Service responded, with a complete lack of foresight, and could only see reduction in its future.
                If the slow moving bureaucracy of out of touch managers currently controlling the Postal Service ever wake up to the potential of the lucrative parcel delivery business that they have thus far ignored, they will find themselves renting undesirable locations in areas where they used to own good locations that they had just vacated, and paying triple the cost. They will also have to hire and train a new workforce after letting go of already trained and established skilled workers. The whole thing strikes me as absurd.
 
 
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